Support
Contact us
Email: bubbles_support@kooskmedia.com
Subscriptions
Automatic renewal. Your subscription renews automatically at the end of each billing period, and you are charged for the next period, until you cancel. The App Store may charge for the next period up to 24 hours before the current one ends, so cancel at least 24 hours before the end of a period to avoid the next charge.
Cancelling. Cancelling stops future renewals. A subscription bought through the App Store or Google Play can only be cancelled in your Apple account's subscription settings or your Google Play subscription settings, and you normally keep access until the end of the current billing period or trial. A subscription billed through Stripe can be cancelled in the app (on Android, through the billing portal), or by emailing us at bubbles_support@kooskmedia.com.
Refunds. Refunds for a subscription bought through the App Store or Google Play are handled by Apple or Google under their own refund policies, so please ask them. For a subscription billed through Stripe, contact us at bubbles_support@kooskmedia.com. Nothing in this section affects your statutory rights.
Deleting your account
Reporting and safety
If you see content or behaviour that breaks these Guidelines, use the in-app tools to report it or to block the member.
If something feels wrong, trust your instincts: stop the conversation, block the member, and report them to us. If you believe you are in danger, contact your local emergency services immediately.
Questions and appeals
If you have a question about these Guidelines, need to report something you cannot report in the app, or want to appeal a moderation decision or account action, contact us at:
bubbles_support@kooskmedia.com
Please include your account details and, for an appeal, the decision you are appealing. We will aim to review and respond within a reasonable period.
Bubbles is operated by Koosk Media Limited, company number 17515102, registered in England and Wales.